Refund and Returns Policy

Customer satisfaction is the cornerstone of our business at Intense Corporation. This Refund Policy is designed to elucidate the terms and conditions governing product returns and refunds. We understand that circumstances may arise where a return is necessary, and we are committed to addressing such situations with fairness and clarity. Whether it’s a defective product or an issue with the order, our goal is to ensure a seamless and positive experience for you. This policy outlines the eligibility criteria for refunds, the process to initiate a return, and the various considerations to provide you with a comprehensive understanding of how we handle refund requests.

1. Product Inspection:

– Customers are encouraged to thoroughly inspect products upon receipt and report any issues within 7 days.

2. Return Process:

– To initiate a return, customers must contact our customer service with detailed information about the issue and photographic evidence if applicable.

3. Refund Eligibility:

– Refunds are considered for products with manufacturing defects or substantial deviations from the order.
– Returns are not accepted for perishable goods or items with clear signs of use.

4. Refund Process:

– Once a return is approved, a refund will be initiated within 14 days through the original payment method.

5. Non-Refundable Items:

– Certain items, such as customized or made-to-order products, are non-refundable.

6. Shipping Costs:

– Original shipping costs are non-refundable. Customers are responsible for return shipping fees unless the return is due to our error.

7. Damaged in Transit:

– If a product is damaged during shipping, customers should provide photographic evidence within 48 hours of receipt for a refund or replacement.

8. Refund Notifications:

– Customers will receive email notifications at each stage of the refund process.

9. Cancellations:

– Orders can be canceled within 24 hours of placement. Cancellation requests after this period may not be accommodated.

10. Refund Disputes:

– Any disputes regarding refunds will be handled on a case-by-case basis, with the aim of fair and timely resolution.

11. Refund to Original Payment Method:

– Refunds are processed back to the original payment method used for the purchase.

12. Return of Products:

– Customers are responsible for returning the product in its original condition, including packaging.

13. Exchanges:

– Exchanges may be offered for defective products, subject to availability.

14. Refund Exceptions:

– Refunds are not applicable for products purchased during promotional events or sales.

15. Right to Modify:

– The company reserves the right to modify the refund policy at its discretion. Any changes will be communicated to customers